At PremiumAttachments.com, we’re committed to delivering your equipment quickly, safely, and reliably. With nearly two decades of experience in logistics, we work with trusted carriers and freight partners to ensure your order arrives in excellent condition.
Order Processing
- Orders for stocked items are processed and shipped directly from one of our warehouses in Richmond, BC; Mississauga, ON; Seattle, WA; or Charlotte, NC.
- For products from certain premium brands such as Progressive Turf and Maxx Attachments, orders are drop-shipped directly from the manufacturer. Processing and shipping times may vary depending on the manufacturer’s schedule and product availability.
Shipping Methods
- Small parcel items (e.g., accessories, smaller tools) are shipped via standard ground courier (FedEx, UPS, Purolator, etc.).
- Larger freight shipments (e.g., tractor attachments, mowers, industrial equipment) are shipped via LTL (Less Than Truckload) freight. Liftgate service may be available at checkout for residential or limited-access deliveries.
Shipping Times
- Stocked Products: Typically ship within 2–5 business days after payment is processed.
- Drop-Ship Products (e.g., Progressive, Maxx): Lead times vary depending on the manufacturer. Most ship within 3–6 weeks of order confirmation. We will provide an estimated ship date upon order confirmation.
Shipping Costs
- Since PremiumAttachments.com does not process orders directly online, shipping costs are calculated by our Sales Representatives at the time of quoting.
- Your sales rep will work with our freight partners to determine the most cost-effective and reliable delivery option based on your location, order size, and delivery requirements.
- Some oversized or specialized items may require a custom freight solution. In these cases, our team will provide a tailored shipping estimate and walk you through the details before finalizing your order.
Delivery & Inspection
- All deliveries require a signature at the time of receipt.
- For freight shipments, it is the customer’s responsibility to inspect the equipment before signing the delivery receipt. Note any visible damages on the shipping documents.
- If concealed damage is discovered after delivery, notify us within 48 hours so we can assist with claims.
International Shipping
We currently ship to only Canada. Customers are responsible for any applicable duties, tariffs, or import fees assessed by local customs authorities.
Backorders & Delays
If an item is on backorder or delayed, we will notify you as soon as possible with updated lead times. Orders containing both stocked and drop-ship items may be split into multiple deliveries.
Customer Support
Email: info@premiumattachments.com
Phone: 1-604-492-6058